1. Who we are
ServiceStation ("we", "us") is a local services platform operated from Mathura, Uttar Pradesh, India. It connects customers with independent service professionals ("engineers") such as mechanics, electricians and plumbers. Contact for anything in this policy: motogearjt@gmail.com.
2. Information we collect
- Account details: name, phone number, email address, city and password (stored in encrypted form).
- Booking details: service chosen, problem description, preferred time, house number or landmark, area and city.
- Location: the address you pick on Google Maps and, if you tap "Use my current location", your device's precise location at that moment. Engineers can save their work location and service radius.
- Payment information: payments are processed by Razorpay. We receive the payment ID, amount and status. We do not see or store your card, UPI PIN or net-banking details.
- Engineer payout details: UPI ID or bank account holder name, account number and IFSC, used only to pay engineers.
- Technical data: basic device and browser information needed to run the app securely.
3. How we use it
- To create and manage your account and bookings.
- To find and assign the nearest engineer.
- To take payments, issue refunds and pay engineers.
- To contact you about your booking, and to prevent fraud and misuse.
- To improve the service.
We do not sell your personal data.
4. Who we share it with
- The assigned engineer: your name, phone number, address and map location, so the job can be done. Engineers' name, phone number and rating are shown to you.
- Razorpay for payments and Google (Maps, Places, Geocoding) for location search. They process data under their own privacy policies.
- Authorities where required by law.
5. Location permission
Location is used only when you choose to search or tap "Use my current location" to fill in your service address. You can deny the permission and type your city and area manually.
6. Security and retention
Data travels over HTTPS and is stored on our hosting provider's servers in a protected database. We keep booking and payment records as long as needed for service, accounting and legal reasons, and delete other data when it is no longer needed.
7. Your choices and account deletion
You can ask us to view, correct or delete your account and personal data by emailing motogearjt@gmail.com from your registered email or phone number. We will reply within a reasonable time. Some records (such as payments) may be kept where the law requires.
8. Children
ServiceStation is for people aged 18 and over. We do not knowingly collect data from children.
9. Changes
We may update this policy and will change the date above when we do.
10. Contact
ServiceStation, Mathura, Uttar Pradesh, India
Email: motogearjt@gmail.com
Website: motogearjt.in